bdbeet Privacy Policy — Your Information Is Our Responsibility

bdbeet is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how bdbeet collects, stores, processes, and keeps your personal information secure.

This privacy policy applies to the bdbeet website, mobile platform, and all related services. By using our platform you are considered to have fully accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

Our privacy policy may be updated from time to time. In the event of any significant change, we will notify you by email or by a notification on the platform. The latest version of the policy will always be available on this page.

bdbeet collects your information in various ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account on bdbeet, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — we provide services only to those aged 21 or above)
• Email address
• Mobile number
• Login password (stored in encrypted form)

2.2 Financial Transaction Information

The following information is processed during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction amount and date
• Transaction ID and reference number
• Banking information (where applicable)

2.3 Activity and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit history and click data
• Gaming history and bet records
• Session duration and activity type

2.4 Identity Verification Information

For regulatory requirements and fraud prevention, we may sometimes need identity verification documents such as a copy of a national identity card or passport.

bdbeet uses your information only for the following legitimate purposes:

• Account Management: To create, manage, and keep your account secure.
• Service Provision: To operate gaming, betting, and related services smoothly.
• Financial Transaction Processing: To ensure deposits, withdrawals, and bonus payments are completed.
• Age Verification: To ensure services are provided only to those aged 21 or above.
• Security and Fraud Prevention: To detect and prevent account breaches and fraudulent activity.
• Customer Support: To resolve your complaints, questions, and support requests.
• Legal Compliance: To comply with applicable laws and regulatory guidelines.
• Platform Improvement: To review user experience and improve service quality.
• Communication: To send important updates, policy changes, or account-related notifications.

bdbeet uses industry-standard security measures to ensure the protection of your information. Our servers are secured with SSL (Secure Sockets Layer) encryption, which keeps your data hidden from third parties during transfer.

4.1 Technical Security Measures

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions.
• Password Hashing: Your password is never stored directly; only an encrypted hash is stored.
• Firewall Protection: Our systems have advanced firewalls and intrusion detection systems in place.
• Regular Security Audits: The security of our systems is regularly tested and evaluated.
• Access Controls: Only authorised staff have access to specific information.

4.2 Information Retention Period

We retain your information for as long as it is needed to provide services, or to fulfil legal obligations. Even after your account is closed, certain information may be retained for a specified period for legal, regulatory, or security reasons.

Once the retention period ends, we securely delete or anonymise that information so it can no longer be linked to you in any way.

bdbeet does not sell or rent your personal information to third parties. However, specific information may be shared in the following limited circumstances:

5.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These payment providers are governed by their own privacy policies and use information only for the specified purpose under our instructions.

5.2 Technology and Service Providers

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) process limited information necessary to operate their games. These providers work under strict data protection agreements.

5.3 Legal Obligations

We may be required to provide relevant information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases we will attempt to protect your interests within the bounds of the law.

5.4 Fraud Prevention

Necessary information may be shared with security service providers to prevent financial fraud, money laundering, or other illegal activity.

bdbeet uses cookies and similar tracking technologies to operate the platform and improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. Without them, login, session management, and security features will not work properly. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences, such as language selection and game settings. They personalise your experience on the platform.

6.3 Analytical Cookies

These cookies help us understand how users interact with the platform. We use this information to improve service quality. Information collected in this context is processed in an anonymous and aggregated form.

You can control or disable most cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.

As a bdbeet customer, you have the following rights:

7.1 Right to Access Information

You may request details of the information we hold about you at any time. We will provide this information within a reasonable time of receiving your request.

7.2 Right to Correct Information

If there is any error or inaccuracy in your information, you may request a correction through our live chat support or by email. We will make the necessary correction as quickly as possible.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. Please note that it may not be possible to immediately delete all information where there are legal obligations or ongoing transactions.

7.4 Right to Object to Information Processing

You may object to marketing communications or to specific information processing. Send this request to us by email.

7.5 Right to Close Your Account

You may request to close your bdbeet account at any time. All pending transactions will be completed before the account is closed, and any remaining balance will be sent to your registered payment method.

bdbeet strictly provides services only to those aged 21 or above. Use of our platform by minors is completely prohibited.

We verify age at the time of registration, and age is confirmed through identity document verification when required. If we ever become aware that a minor is using our platform, their account will be closed immediately and no information relating to that individual will be retained in our systems.

If any information relating to a minor is collected knowingly or unknowingly, we delete it completely without delay. We never store, analyse, or use data belonging to minors for any purpose.

bdbeet may update this privacy policy from time to time. We will notify you of any significant changes to the policy in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after the updated policy takes effect, you will be considered to have accepted the terms of the new policy. We recommend that you review this page on a regular basis.

Minor changes to the policy, such as spelling corrections or clarifications of content, may take effect without prior notice. For material changes, adequate advance notice will always be given.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated team is ready to resolve your issue quickly and effectively.

We take every complaint seriously and do our best to resolve it as quickly as possible. We are always committed to protecting your information.